My fellow crew members, whether in my crash pad, in the crew rooms, or on my flights, did not know what to do in these situations any more than I did. In fact, just last month I spoke with the Director of Inflight Training at my old airline and was sad to learn from her that there is still no written curriculum for preparing trainees and recurrent students on how to address these problems.Share
According to recent stories, it seems that this issue is not only occurring at the airline for whom I worked but rather it is an industry-wide problem. In May of this year (2018), a woman aboard a Southwest Airlines flight was witness to the man seated next to her masturbating while watching pornography on his iPad. When she reached out to Southwest via Twitter, she was offered a lame apology and a meal voucher. A similar incident happened in June on a United Airlines flight. A woman saw a man masturbating, but this time alerted the flight crew directly. In response to the woman’s concerns, the crew joked about the man’s actions but did nothing to stop him. All they did was allow the offended passenger to move seats. Both cases show a lack of proper crew/employee training on dealing with the issues at hand.
As a former flight attendant, a woman, and a lover of air travel, I implore the airlines, from the smallest regionals to the giants like Southwest and United, to start educating their employees on how to properly and effectively deal with such inappropriate passenger behaviors as these. An educated crew is an empowered crew, and an empowered crew is much more able to handle difficult circumstances when they present themselves. (Read more.)
The Mystical Doctor
1 week ago
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