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Therapists try tough love with clients.
"Talking endlessly about your problems isn't going to help," says
Christina Steinorth, a marriage and family therapist in Santa Barbara,
Calif. She tells her patients in the first session: "If you are looking
for the type of therapy where I am going to nod my head and affirm what
you are feeling, this isn't the place to come."
When clients whine, Ms. Steinorth has them make a list of how their
life could improve if they stopped complaining and started working to
solve their problems. She suggests they set aside a 10-minute window
every day and do all their whining then. For clients who still won't
stop, she suggests they consider discontinuing therapy until they are
ready to move forward....
Often, people don't realize they are whining. The trick: Raise their
self-awareness without using accusatory or sarcastic language.
Go gently: Even therapists say this
conversation sometimes ends with the client walking out. Start by
telling the person who is whining how much you appreciate him or her.
Use a tone of genuine curiosity. You
want to get to the bottom of the problem together. You may want to
mirror the negative communication. 'I don't know if you hear yourself,
but listen to what you just said.'
Point out there's a pattern. Say, 'Do
you realize it's the fifth night in a row you've talked about this?'
Offer to tape future conversations so the person can hear for him or
herself.
Open up the conversation. A person
whining about work may be feeling unwell, or stuck in his career. Ask,
'Is there something else that's wrong?' Explain that it is hard for you
to hear the real issue because the person's tone and attitude are
getting in the way.
Ask the person what he or she plans to do about the problem. Hold them accountable.
Suggest alternatives. The person might
want to write down a list of complaints and leave it in a drawer. Or
keep a journal and circle repeated complaints in red pen. Or spend an
hour at the gym, or do something outdoors with you.
Set a time limit. For 10 minutes a day,
the person can whine unfettered—and you will listen. Then time is up.
Do this once a day, once a week—or challenge the person to a 'whine-free
day.'
Give positive reinforcement. Say, 'I love to hear good things about your job.' Praise each increment toward healthy communication. (Read entire article.)
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