It's a shame, because in Britain, for complex reasons, some of them good, we don't do anything like enough complaining – or, should I say, providing honest, constructive feedback. Exhibitionists such as your fellow passenger give complaining a bad name.Share
With my marvellous grasp of history, I trace it back to the 1980s. The new 'service culture' of that decade swept away the long suffering mentality of the previous decades. Which was all well and good, but a hard-bitten minority who complain about everything and always want money off, or back, had a field day. Now, post banking crisis, it's all rather different. Let's hope businesses will answer back.
If you have to complain, be discreet about it. In restaurants and hotels the conspicuous complainer, however justified, might spoil the enjoyment of others who have no complaint. (Read entire article.)