Saturday, August 9, 2014

How to Apologize

From Verily:
Address the consequences that resulted, including the other person’s emotions. The more specific, the better. This will show that you can appreciate the unhappy emotions you caused, and sometimes that is more meaningful than anything else you can say. If you’re introspective (and humble) enough, touch on how it fed some undesirable character trait of your own: pride, selfishness, laziness. It’s optional, but a little extra credit couldn’t hurt. (Read more.)

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