Tuesday, August 20, 2019

The Technology of Kindness

From Scientific American:
Yet technology, and the Internet in particular, are not inherently antisocial. They can sap our empathy, but used differently, they could become a world-sized magnifying glass for our better angels. Many corners of the Internet already allow people to broaden their empathy and share collective goodwill. Researchers are pinpointing the ingredients of positive technology. If they become the norm, the future of life online will be kinder than its past. Internet platforms must heed this evidence, and their users must demand them to do so. 
People’s ability to connect is the glue that holds our culture together. By thinning out our interactions and splintering our media landscape, the Internet has taken away the common ground we need to understand one another. Each of us is becoming more confident about our own world just as it drifts farther from the worlds of others. Empathy requires us to understand that even people who disagree with us have a lived experience as deep as our own. But in the fractured landscape of social media, we have little choice but to see the other side as obtuse, dishonest or both. Unless we reverse this trend and revive empathy, we have little chance of mending the tears in our social fabric. (Read more.)
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