Thursday, May 8, 2014

Eight Conversational Habits that Kill Credibility

From Inc.:
Using big, impressive sounding words rather than smaller, common ones can leave listeners with the impression that you're pompous and pretentious. Examples: "assess strategic options and tactical approaches" (i.e. "plan") or "implement communications infrastructure" (i.e. "add wireless"). Fancy-schmancy wording adds bulk and extracts clarity.
Fix: The core problem here is the need to feel as if your business and your activities are more important and impressive than they really are. The fix, therefore, is a big dose of humility. Business is neither rocket science nor brain surgery--it is, in fact, a place where plain talk is both valued and appreciated. (Read more.)

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