Odds are your mother taught you that it's important to apologize if you've done something wrong—and to graciously accept an apology when one is offered. The act of making amends is crucial to maintaining harmony in both our personal relationships and the world at large.Share
Apologies are so important that many hospitals train their staffs to say they are sorry to patients and their families following a medical mistake because they've found it deters malpractice lawsuits. Economists have shown that companies offering a mea culpa to disgruntled customers fare better than ones offering financial compensation.
St. Dominic and the Triumph of Grace
3 weeks ago